Support
We're a small team. Here's how to get help, and answers to what people ask most.
Contact us
hello@amplifly.meEmail is the fastest way to reach us. Tell us what's happening and, if it helps, which device and app version you're on. We usually reply within 1–2 business days.
Create an account or sign in, then tap the brain state that matches how you woke up — Buzzing, Sharp, Flat, Foggy, or Scattered. Amplifly gives you tailored picks for right now — and you can update your state any time it shifts (tap Update on the Today tab). Log a flow session after a work block (it takes about 60 seconds), or run the Focus timer and the log opens with the time already measured. Your operating manual starts filling in from there. No sensors or wearables are required — the version on the App Store today (Amplifly Lite) is software only.
Not yet in the App Store version. The BioProxal wearable integration is in development on a separate branch of the app and is not part of Amplifly Lite, so there is no Device screen and nothing to pair. If you have the App Store build and do not see wearable options, that is expected. The wearable will be optional. Tick "Tell me when the wearable ships" on the email form at amplifly.me and we will let you know.
Yes. Amplifly needs an account to get past the sign-in screen — there is no guest mode. Your data is stored on your device and synced to your account, and every algorithm runs on the device, so once you are signed in the app works offline; the account is what keeps your data backed up and available across devices. Signing up takes an email address and a password.
Sign in with the same email on both devices and make sure each has a network connection. Sync runs automatically in the background; give it a few seconds after signing in. Note that signing in with a different account on a device clears that device's local data first. If your data still doesn't appear, email us and we'll help.
Break and back-to-work alerts are local notifications, so Amplifly needs notification permission in your device Settings > Notifications to reach you when the app is closed. Breaks are also off by default — turn on "Include breaks" when you set up a session.
On the sign-in screen, tap "Forgot password?" and enter your email. We'll send you a reset code — enter it with a new password to get back in. If you don't receive the code, check your spam folder, or contact us and we'll sort it out.
Reminders are off by default. Turn them on under Profile > Notifications, where you can set a daily check-in time and turn on the "Your flow window is open" reminder, which is timed to your peak flow hour (10 AM until you have logged enough sessions). Also make sure notifications are enabled for Amplifly in your device Settings > Notifications. Reminders are local and optional — the app works fully without them.
To remove data stored locally, uninstall the app — everything on your device is deleted automatically. Uninstalling does not delete your account, though. To delete your account and all associated data from our servers, email hello@amplifly.me with the subject "Delete my account," and we'll remove it within 7 days.
No. Amplifly is a self-understanding and focus tool, not a clinical or diagnostic product. If you need mental health support, please work with a qualified professional.